MarketPilotMarketPilot legal
Refund Policy
When subscription charges may be refunded and how to report a billing problem.
Effective: July 25, 2026
Current status
Subscription charges are generally non-refundable once a billing period begins. We will provide refunds where required by law and will correct verified duplicate, unauthorized, or erroneous charges. Canceling stops future renewal; it does not by itself refund the current period.
Billing errors
Report a suspected duplicate, unauthorized, or incorrect charge promptly. Include the account email, charge date, amount, and a description, but never send a full card number, password, API key, or broker credential.
We may ask for information needed to verify the account and charge. Any approved refund is sent to the original payment method; bank processing time is outside our control.
Mandatory rights
Nothing in this policy limits cancellation, cooling-off, refund, chargeback, or other rights that cannot legally be waived where you live.